Return policy

Return policy

Effective March 17, 2023

1. General Information

This return policy applies to all purchases made on the Ô Doré website. Our priority is your satisfaction. For any questions, contact us at the following address : odorepro@gmail.com .

2. Right of Withdrawal

In accordance with French law, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without justification. This period includes weekends and public holidays. If the last day falls on a weekend or a public holiday, it is extended to the next business day.

Terms :

  • Products must be returned new , unworn and in their original packaging , accompanied by all accessories and any certificates.
  • Return shipping costs are your responsibility. You are free to choose the carrier of your choice to make this return.

Procedure :

  1. Send an email to odorepro@gmail.com mentioning your order number or contact us via the contact form .
  2. Once your request has been validated, return the items to the address provided.
  3. After receipt and verification of the products, a refund will be made within 14 days . This refund will be made via the same payment method used for the purchase, unless you specifically request otherwise.

3. Defective or Non-Conforming Products

If you receive a defective or non-compliant product, contact us within 5 working days of receipt.

Procedure :

  1. Send an email with a description and photos of the product in question.
  2. We will review your request. If the 5-day deadline is exceeded, it will be considered on a case-by-case basis.
  3. If you agree, you can return the product for repair, exchange, or refund. Return shipping costs will be covered only in this specific case.

4. Legal Guarantees

All our products benefit from legal guarantees:

  • Legal guarantee of conformity (articles L217-4 et seq. of the Consumer Code).
  • Guarantee against hidden defects (articles 1641 et seq. of the Civil Code).

If you have any problems, you can contact us at any time to assert these guarantees.

5. Contact

For any questions regarding our return policy:

What types of jewelry do you offer at Ô Dore?

Ô Dore is a brand specializing in the creation of handmade jewelry using natural semi-precious and precious stones . We offer rings, necklaces, bracelets, earrings, and other accessories, each carefully crafted to reveal the unique beauty of each stone.

How is jewelry made?

All our jewelry is handmade, with careful attention to detail and quality. We select only natural semi-precious and precious stones, and each piece is carefully assembled.

What is the warranty on your jewelry?

We offer a 3-year warranty on all our jewelry. Due to the handcrafted nature of our jewelry, there may be slight imperfections, which is why we promise to repair or replace your jewelry in the event of a manufacturing defect within three years of purchase.

Can I return a piece of jewelry?

Yes, we accept returns within 14 days of receiving your order. Jewelry must be returned in its original, unworn condition and in its original packaging. Contact us via the contact form

Are the stones used in your jewelry of good quality?

Yes, we only use high-quality natural stones, whether semi-precious or precious. Each stone is carefully selected for its beauty, color, and unique properties.

How do I take care of my jewelry?

To preserve the shine and durability of your jewelry, we advise you to avoid contact with chemical products (perfumes, lotions).
Use a soft cloth to clean your jewelry and avoid strong shocks to preserve the natural stones.

What are the delivery times?

Orders are shipped within 5 to 7 business days after your order confirmation. Once shipped, your order will arrive via the selected delivery method. Delivery times may vary depending on your location. You will receive a tracking number to track your order.

Do you ship to Europe?

Yes, we offer shipping within Europe. Deliveries take 2 to 4 business days.

Can I personalize my jewelry?

Yes, we offer customization options on select models. You can choose specific stones. Please feel free to contact us to discuss your ideas and customization needs via the contact form.

Is the jewelry hypoallergenic?

All our jewelry is crafted using high-quality, hypoallergenic materials, including precious metals like 14K rolled gold. This ensures it's suitable for people with sensitive skin.

What should I do if my jewelry is damaged or defective?

If your jewelry has a manufacturing defect or is damaged during normal use, please contact us under the 3-year warranty . We will arrange a return for repair or replacement.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number . You can use this number to track the delivery status directly on the carrier's website.

What payment methods do you accept?

We accept several secure payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other online payment solutions. All transactions are processed securely.

How can I contact you for further questions?

You can contact us via the contact form: here