Delivery Policy

Delivery Policy

Effective from 03/17/2023

1. Delivery Methods and Areas

We offer deliveries in mainland France and Europe via Colissimo and La Poste , with a standard option. Packages are delivered directly to your home .

2. Shipping and Delivery Times

  • Orders are prepared and shipped within 2 to 3 working days .
  • Delivery times vary depending on your location:
    • Metropolitan France: 3 to 5 working days after dispatch.
    • Europe: 5 to 7 working days after dispatch.

These deadlines are given as an indication and may vary during periods of high activity (e.g. end of year holidays).

3. Delivery Charges

  • Shipping costs are calculated based on the weight of the package , in accordance with Colissimo rates. The exact costs are displayed before confirming your order.
  • Free delivery : Enjoy free delivery on all orders over €80 .

4. Order Tracking

A tracking number is provided for each order as soon as it is shipped. You can track the progress of your package via the La Poste or Colissimo website using this number.

5. In Case of Absence

In case of absence at the time of delivery, two options are possible according to La Poste practices:

  • A performance can be scheduled.
  • The package can be dropped off at the nearest post office or collection point . You will be notified via a delivery notice.

6. Delivery Delays and Problems

We make every effort to meet announced deadlines, but delays may occur due to unforeseen circumstances (strikes, weather conditions, etc.). Here are our commitments:

  • Delayed package:
    If your order is not delivered within 10 business days of shipment, please contact us at odorepro@gmail.com . We will open an investigation with the carrier to locate the package.

  • Lost package:
    If the carrier confirms the loss of your package, we will offer you a full refund or a resend of your order , whichever you prefer.

  • Damaged package:
    If your package is received damaged, please send us a photo of the package and the affected products within 48 hours of receipt. We will find a suitable solution.

7. Packaging and Ecology

We use durable packaging to protect your jewelry during shipping. Whenever possible, we use recyclable materials to limit our environmental impact.

8. Contact

For any questions regarding delivery:

What types of jewelry do you offer at Ô Dore?

Ô Dore is a brand specializing in the creation of handmade jewelry using natural semi-precious and precious stones . We offer rings, necklaces, bracelets, earrings, and other accessories, each carefully crafted to reveal the unique beauty of each stone.

How is jewelry made?

All our jewelry is handmade, with careful attention to detail and quality. We select only natural semi-precious and precious stones, and each piece is carefully assembled.

What is the warranty on your jewelry?

We offer a 3-year warranty on all our jewelry. Due to the handcrafted nature of our jewelry, there may be slight imperfections, which is why we promise to repair or replace your jewelry in the event of a manufacturing defect within three years of purchase.

Can I return a piece of jewelry?

Yes, we accept returns within 14 days of receiving your order. Jewelry must be returned in its original, unworn condition and in its original packaging. Contact us via the contact form

Are the stones used in your jewelry of good quality?

Yes, we only use high-quality natural stones, whether semi-precious or precious. Each stone is carefully selected for its beauty, color, and unique properties.

How do I take care of my jewelry?

To preserve the shine and durability of your jewelry, we advise you to avoid contact with chemical products (perfumes, lotions).
Use a soft cloth to clean your jewelry and avoid strong shocks to preserve the natural stones.

What are the delivery times?

Orders are shipped within 5 to 7 business days after your order confirmation. Once shipped, your order will arrive via the selected delivery method. Delivery times may vary depending on your location. You will receive a tracking number to track your order.

Do you ship to Europe?

Yes, we offer shipping within Europe. Deliveries take 2 to 4 business days.

Can I personalize my jewelry?

Yes, we offer customization options on select models. You can choose specific stones. Please feel free to contact us to discuss your ideas and customization needs via the contact form.

Is the jewelry hypoallergenic?

All our jewelry is crafted using high-quality, hypoallergenic materials, including precious metals like 14K rolled gold. This ensures it's suitable for people with sensitive skin.

What should I do if my jewelry is damaged or defective?

If your jewelry has a manufacturing defect or is damaged during normal use, please contact us under the 3-year warranty . We will arrange a return for repair or replacement.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number . You can use this number to track the delivery status directly on the carrier's website.

What payment methods do you accept?

We accept several secure payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other online payment solutions. All transactions are processed securely.

How can I contact you for further questions?

You can contact us via the contact form: here