Privacy Policy

Privacy Policy - Ô Doré

Last updated: 03/17/2023

At Ô Doré , protecting your personal data is a priority. This privacy policy explains what data we collect, how it is used, and your rights. By using our site, you agree to these terms.

Data Controller

The controller of personal data is Ô Doré , a self-employed person registered under number 884 822 586 , whose registered office is located at Rue de la Fontaine du Bac, 63000 Clermont-Ferrand, France. For any questions relating to your personal data, you can contact us at the following address : odorepro@gmail.com .

Data collected

We collect several types of personal data:

  1. Technical Data : When you browse our site, we collect information such as your IP address, browser type and the pages visited.
  2. Registration and Purchase Data : When you register or order a product, we collect your first and last name, email address, telephone number, postal address and transaction details.
  3. Newsletter-related data : If you subscribe to our newsletter, we collect your email address.

We do not collect any sensitive data (e.g., health information, political opinions, religion) and our site is not intended for minors under 16 years of age, unless explicitly authorized by their legal representative.

Purposes and legal bases of processing

Your personal data is used for:

  • Contract execution : order processing, delivery tracking and customer service.
  • Consent : sending newsletters, use of non-essential cookies.
  • Our legitimate interest : analysis of behavior on the site, improvement of services and security.

Data retention period

The data is kept only for the necessary duration:

  • Browsing data: 12 months.
  • Registration and purchase data: 5 years (in accordance with legal obligations).
  • Marketing data (newsletter): until you withdraw your consent.

After these deadlines, your data is deleted or anonymized.

Data sharing

Your personal data may be shared with:

  1. Our service providers : logistics services (La Poste, Colissimo) and marketing tools (Google, Facebook).
  2. Non-EU partners : If data is transferred outside the European Union, we ensure that adequate safeguards, such as standard contractual clauses, are respected.

We never sell your personal data to third parties.

Cookies

We use cookies to:

  • Improve your navigation.
  • Measure the site's audience.
  • To offer you tailored advertising.

You can manage your cookie preferences via the banner displayed during your first visit or in your browser settings. Refusing certain cookies may limit some of the site's functionality.

Data security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or alteration. In the event of a personal data breach, we will notify affected users within 72 hours, in accordance with regulations.

Your rights

In accordance with the GDPR, you have the following rights:

  1. Right of access : obtain a copy of your personal data.
  2. Right of rectification : correct your inaccurate data.
  3. Right to erasure : request the deletion of your data under certain conditions.
  4. Right to object : refuse certain processing, such as that for marketing purposes.
  5. Right to portability : recover your data in a structured and readable format.
  6. Withdrawal of consent : withdraw your consent at any time.

To exercise your rights, contact us at odorepro@gmail.com and attach proof of identity. We promise to respond within one month.

Policy Changes

This privacy policy may be amended to reflect legislative or technical changes. In the event of a significant change, you will be notified by email or upon your next visit to our website. The date of the last update is indicated at the top of this page.

Contact and complaints

For any questions or complaints regarding your personal data, you can write to us at odorepro@gmail.com or via the contact form . If you feel that your rights are not respected, you can contact the CNIL via their official website: www.cnil.fr.

What types of jewelry do you offer at Ô Dore?

Ô Dore is a brand specializing in the creation of handmade jewelry using natural semi-precious and precious stones . We offer rings, necklaces, bracelets, earrings, and other accessories, each carefully crafted to reveal the unique beauty of each stone.

How is jewelry made?

All our jewelry is handmade, with careful attention to detail and quality. We select only natural semi-precious and precious stones, and each piece is carefully assembled.

What is the warranty on your jewelry?

We offer a 3-year warranty on all our jewelry. Due to the handcrafted nature of our jewelry, there may be slight imperfections, which is why we promise to repair or replace your jewelry in the event of a manufacturing defect within three years of purchase.

Can I return a piece of jewelry?

Yes, we accept returns within 14 days of receiving your order. Jewelry must be returned in its original, unworn condition and in its original packaging. Contact us via the contact form

Are the stones used in your jewelry of good quality?

Yes, we only use high-quality natural stones, whether semi-precious or precious. Each stone is carefully selected for its beauty, color, and unique properties.

How do I take care of my jewelry?

To preserve the shine and durability of your jewelry, we advise you to avoid contact with chemical products (perfumes, lotions).
Use a soft cloth to clean your jewelry and avoid strong shocks to preserve the natural stones.

What are the delivery times?

Orders are shipped within 5 to 7 business days after your order confirmation. Once shipped, your order will arrive via the selected delivery method. Delivery times may vary depending on your location. You will receive a tracking number to track your order.

Do you ship to Europe?

Yes, we offer shipping within Europe. Deliveries take 2 to 4 business days.

Can I personalize my jewelry?

Yes, we offer customization options on select models. You can choose specific stones. Please feel free to contact us to discuss your ideas and customization needs via the contact form.

Is the jewelry hypoallergenic?

All our jewelry is crafted using high-quality, hypoallergenic materials, including precious metals like 14K rolled gold. This ensures it's suitable for people with sensitive skin.

What should I do if my jewelry is damaged or defective?

If your jewelry has a manufacturing defect or is damaged during normal use, please contact us under the 3-year warranty . We will arrange a return for repair or replacement.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number . You can use this number to track the delivery status directly on the carrier's website.

What payment methods do you accept?

We accept several secure payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other online payment solutions. All transactions are processed securely.

How can I contact you for further questions?

You can contact us via the contact form: here